We issue 100% refunds for cancellations made more than 48-hours in advance of the scheduled trip time. We do not issue refunds inside of 48-hours of the scheduled trip time. We do not issue refunds for no-shows. In the event of weather that cancels one of our trips, we will give you a 100% refund. If you cancel less than 48 hours in advance of your trip or do not show up for your trip, no refund will be issued. No exceptions.